Online Boutique Terms and Conditions

L'OCCITANE Australia's Online Store conforms with and supports The Australian Guidelines for Electronic Commerce. You can also read the Consumer Checklist - this outlines 10 things you should check before ordering online (Adobe Reader required).

Payment policy

Payment Policy Placing an order To review what is available to purchase simply browse the online categories. When you have arrived at the item you wish to order, enter the quan...

Out of stock items

Out of stock Items We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the ord...

Shipping Policy

Shipping Policy Purchases are shipped from our warehouse in Sydney by courier to arrive within 7-10 business days from receipt of your order. Order deliveries will be made betwee...

Returns policy

Returns Policy It is L'OCCITANE's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any full priced unopened ...

Security

Security All transactions at this online store are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are proces...

Privacy policy

Privacy Policy Absolutely no information posted to our web site or entered into a sales form is ever disclosed to any third party company other than for the purpose of credit card...

Free Shipping Disclaimer

Free Standard Shipping on Orders Over $150 L'OCCITANE is pleased to offer for a limited time; FREE Standard Shipping on orders over $150*. Send your loved one a gift, or treat you...


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