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Returns Policy- It is L'OCCITANE's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any full priced unopened merchandise that is returned within 14 days of the date of purchase.
- To return any items, please contact Customer Service on 1300 752 764 or by email customerservice@loccitane.com.au Monday to Friday 9.00am to 5.00pm for a return / exchange authorization number.
- All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.
- Postage will not be refunded.
- Please note that we cannot offer exchanges or refunds on any sale, opened or used products.
- Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
- L’OCCITANE is not responsible for damage after delivery.
- All claims for shortages or damages must be reported to customer service on the day of delivery.
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